Ways We Can Help

We have a new payment program available if you’re behind on your bill.

Learn more about AMP, our Arrears Management Program

Call us to set up a payment plan

If you, or someone you know, is facing a high utility bill, SWL&P is here to help customers get caught up by setting up a payment plan, deferring payments or putting you in touch with available resources.

We want to help you continue to receive uninterrupted electric, gas and water service. Call us at 715-394-2200 or 800-227-7957 prior to April 15, when utility disconnections will resume.

Disconnection of utility service(s) are a last resort for us – customers will not be disconnected for non-payment if they contact SWL&P to enroll in a payment plan or deferred payment arrangement for outstanding and current balances.

You may be eligible for assistance through the Wisconsin Home Energy Assistance Program. Apply at or by calling them at 800-506-5596. Visit the website to find out where to apply in person or call 866-432-8947.

Energy Assistance - Income Threshold

Income threshold to receive Fuel Assistance through Douglas County

Household Size One Month Gross Income Annual Gross Income
1 $2,820.67 $33,848.00
2 $3,688.58 $44,263.00
3 $4,556.50 $54,678.00
4 $5,424.50 $65,094.00
5 $6,292.42 $75,509.00
6 $7,160.33 $85,924.00
7 $7,323.00 $87,876.00
8 $7,485.75 $89,829.00

Apply here:


If you do not qualify for fuel assistance based on your income, below is a list of resources you can reach out to:

Energy Services (715) 718-2918
Energy Services (800) 506-5596
Work Force Resource Emergency Assistance (855) 792-5439
Heat for Heroes (800) 891-9276 - Veterans only
Douglas County Veteran Services (715) 395-1331
St. Vincent’s de Paul (715) 398-4039
Salvation Army (715) 394-7001
Central Assembly of God (715) 394-5567
Faith United Methodist Church (715) 394-9608
Low-Income Household Water Assistance Program (LIHWAP) (833) 426-9472
WI Help for Homeowners -Northwest CSA for Douglas County (715) 392-5127
WI Emergency Rental Assistance Program (WERA) - Northwest CSA for Douglas County (715) 392-5127
Wisconsin Home Energy Assistance Program (WHEAP)

See also: WHEAP Flyer

1 (866) 432-8947

SWL&P’s parent company, ALLETE, has entered an agreement to be acquired by a partnership led by Canada Pension Plan Investment Board and Global Infrastructure Partners and start the process to become a private company.

This transaction will not change our operations, strategy or shared purpose and values, and it is business as usual for all of us at SWL&P. Learn more at