Scam Alerts

Superior Water Light & Power Reminds Customers to be Wary of Scammers

How to spot a Utility Scam

Scammers are targeting SWL&P customers. Con artists are calling SWL&P customers with demands for immediate payment of a past due electric bill or the power will be disconnected within the hour if no payment is made. Various directions are given for payment – prepaid money cards from Walgreen’s or CVS, electronic funds transfer through a “MoneyPak” payment system, routing and check numbers from your bank account or credit/debit card numbers.

Superior Water Light and Power doesn’t want you to fall victim to this scam. As a reminder:

  1. We do place courtesy calls for various business reasons and leave our 715-394-2200 number for a return call. These are usually recorded calls and never demand immediate payment of an overdue bill.
  2. While you may pay your SWL&P bill by phone or credit card, it is only through our third-party vendor, Western Union Speedpay, that these payments are accepted.
  3. You should never give your personal information to strangers. If a call sounds suspicious, call SWL&P at 715-394-2200 to report your concerns to one of our customer agents.
  4. To further protect yourself, you should only use authorized methods to pay your SWL&P bill.

If you believe you’re a victim of a scam, you should notify the proper authorities, such as local police or state attorney general’s office. If you believe your SWL&P account has been affected, please call 715-394-2200 to speak with a SWL&P Customer Information Representative.

Utility Scams 101