SWL&P values the privacy of each visitor to our Web site. This notice explains our online information practices.
In general, you can visit the SWL&P Web site without telling us who you are or revealing any personal information about yourself. However, there may be times when you provide us with personal information such as your SWL&P account number, name, address, phone number and email address. We will protect all information that you provide us on the Web site, consistent with the policies explained below.
What Information We Routinely Collect
When you access our Web page, your IP address and domain name are automatically recorded. We do not capture email addresses.
SWL&P does collect and review aggregate information such as the number of visitors to each of our Web site pages, the number entering our site through various pages and the number of visitors who exit through each page. The information we collect includes no individual personal data. It is used for internal review and then discarded. SWL&P does not share this aggregate information with outside organizations.
We will share data in limited circumstances, such as:
- When required by any necessary laws, regulations or other governmental requests with customer authorization appropriate to the situation. This includes law enforcement personnel upon receipt of a court order or proof of an emergency situation.
- For the business purposes of SWL&P.
"Cookies" are pieces of information a Web site transfers to a visitor's hard drive for record-keeping purposes. They allow the site to "remember" information to make the visitor's use more convenient, such as when he or she last visited, to customize the Web site experience. We do not set cookies.
When You Provide Personal Information
If you use the email feature of our Web site to ask a question or offer a comment, obviously we will have your email address. If you inquire about a specific product or program or seek help with a problem, you will also have to provide your name, address, telephone number and possibly your account number. SWL&P will contact you through the provided information only to respond to your communication.
Protection of Children
The swlp.com Web site includes no pages that solicit personal information from children. Nonetheless, we urge parents to regularly monitor and supervise their children's on-line activities.
Links to third party Web sites from the SWL&P Web site are provided solely as a convenience to you. If you use these links, you leave the SWL&P site. We do not control the sites and we assume no responsibility for them. For links to sites for electronic bill presentment, online bill payment, and online energy audits, we have reviewed the third party sites and require that those companies protect your personal information. For all other third party sites, however, we have not reviewed the sites, their content or their privacy policies and SWL&P does not endorse nor make any representations about them or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party sites linked to the SWL&P site, you do so at your own risk.
Our Web site pages include references to products and technologies. By these references, we are not recommending one product or company over another, and cannot guarantee the performance of nor shall we be responsible in any way for any product or service that you may decide to purchase or install. While we may give you one or more options or recommendations from which to choose, the ultimate decision to purchase or install products and building improvements will be yours. We do not guarantee that you will realize any energy or other cost savings even if all recommendations are implemented.
Just So You Know
We do not partner with or have special relationships with any ad server companies.
If Our Policy Changes
SWL&P reserves the right to use, from time to time, customer information for new, unanticipated purposes not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.
Customers may prevent their information from being used for purposes other than those for which it was originally collected by contacting us at the address, phone or email address below.
Also, if you believe that this Web site is not following its stated information policy, contact us by any of the means below.
Our postal address is:
Superior Water, Light and Power Company
2915 Hill Avenue
PO Box 519
Superior, WI 54880
Telephone Number: 715-394-2200