Arrears Management Program
If you are behind on your utility bill, our new Arrears Management Program (AMP) may be right for you.
How AMP works
Your past due balance on your electric, water and/or natural gas bill will be put into its own service agreement with an AMP payment plan of up to 24 months. You will make the AMP payment each month in addition to paying your regular monthly bill. After three months of on‐time consecutive payments, SWL&P will match your AMP payment amount, reducing the total amount you owe over time. If you miss three consecutive payments, you will be removed from the program and at risk for disconnection. If you are removed from the program, you will not be eligible to participate in AMP for 12 months or until the current arrears balance is paid in full, whichever comes first.
Who is eligible for AMP
- Must be a residential customer
- Your account is 60 days or more past due
- Owe a balance of at least $200 for one utility
- Must be income-qualified through WHEAP (Wisconsin Home Energy Assistance Program)
To find out if you are eligible for WHEAP, here is what you need to do:
Step 1 – check income guidelines for 2021-2022 program year
Household Size One Month Gross Income Annual Gross Income 1 $2,820.67 $33,848.00 2 $3,688.58 $44,263.00 3 $4,556.50 $54,678.00 4 $5,424.50 $65,094.00 5 $6,292.42 $75,509.00 6 $7,160.33 $85,924.00 7 $7,323.00 $87,876.00 8 $7,485.75 $89,829.00
- Step 2 – If you meet the above eligibility guidelines, apply online at https://energybenefit.wi.gov/
- Step 3 – Contact SWL&P at 1-800-227-7957 when you receive your WHEAP eligibility letter
Please note: This program is now closed to customers who don't qualify for assistance through WHEAP. Non-WHEAP customers enrolled prior to Dec. 31, 2021, will remain on the program and receive the company match until their AMP balance is zero. In addition, if a non-WHEAP customer is removed from the program for three consecutive missed payments, they will not be eligible to opt into AMP again.
Please contact Customer Service at 1‐800‐227‐7957 between 7 a.m. and 5 p.m. Monday – Friday for more information and to set up your AMP payment plan.
People who communicate in a language other than English can request translation services by calling Superior Water, Light and Power at 1-800-227-7957. We also offer a translation option at swlp.com.