Arrears Management Program
If you are behind on your utility bill, our new Arrears Management Program (AMP) may be right for you.
Who is eligible for AMP
- Must be a residential customer
- Your account is 60 days or more past due
- Owe a balance of at least $200 for one utility
- No income qualifications until Jan. 1, 2022
How AMP works
Your past due balance on your electric, water and/or natural gas bill will be put into its own service agreement with an AMP payment plan of up to 24 months. You will make the AMP payment each month in addition to paying your regular monthly bill. After three months of on‐time consecutive payments, SWL&P will match your AMP payment amount, reducing the total amount you owe over time. If you miss three consecutive payments, you will be removed from the program and at risk for disconnection. If you are removed from the program, you will not be eligible to participate in AMP for 12 months or until the current arrears balance is paid in full, whichever comes first.
Please note: This program is being offered through Dec. 31, 2021, to all customers whose accounts are 60 days or more past due by $200 for at least one utility. Beginning Jan. 1, 2022, only customers who qualify for assistance through LIHEAP (Low Income Home Energy Assistance Program) will be eligible for AMP. Customers who don’t qualify for LIHEAP and opted into the program before Dec. 31, 2021, will remain in the program and receive the company match until their AMP balance is zero. In addition, if a non-LIHEAP customer is removed from the program for three consecutive missed payments, they will not be eligible to opt into AMP again.
Please contact Customer Service at 1‐800‐227‐7957 between 7 a.m. and 5 p.m. Monday – Friday for more information and to set up your AMP payment plan.
People who communicate in a language other than English can request translation services by calling Superior Water, Light and Power at 1-800-227-7957. We also offer a translation option at swlp.com.