Customer Site Visits
To ensure reliable service, field crews will continue to construct and maintain our outdoor facilities and equipment—but with no direct customer contact and no inside work unless it’s an emergency. Please maintain a safe distance if you see a crew at work.
Indoor meter reads: We have temporarily suspended nonemergency customer home and site visits, including indoor meter reads for billing or a change of account. However, meter readers will continue to obtain outdoor meter reads from homes and businesses. Details on other meter read options, including mail, phone, drop boxes at Walmart and Super One locations, email and online, are available here.
If we need to perform work outside your home, we will alert you by phone but will not knock on your door. Please follow social distancing guidelines and stay at least 6 feet away from our employees.
Should an emergency arise where it is necessary for Superior Water, Light and Power to visit your home or business, we will follow guidelines from the Centers for Disease Control and Prevention. All company employees and contractors are advised to follow social distancing guidelines should customer interaction be required.
Superior Water, Light and Power is committed to keeping electric, water and natural gas service safe and reliable, and we stand ready to respond in an emergency.