Customer Assistance

If you are having trouble paying your bill, please contact us at 1-800-227-7957 or 715-394-2200 so we can work with you to develop a payment plan. Because we know some customers may be facing financial hardship during this time, we are suspending late payment fees and disconnections for residential customers.

We encourage you to stay as up to date with your payments as possible to avoid building up a large balance that will be harder to pay off later. To protect the health of our employees and customers, we have closed the customer service window at our Underhill Service Center at 2915 Hill Ave. in Superior until further notice. Details on other payment options, including AutoPay, online, phone, mail and drop boxes at Walmart and Super One locations, are available here.