Translation:

SWL&P remains committed to helping you as disconnections resume in August

Jul 14, 2021

Customers behind on their bills are urged to contact company to set up payment plan

Superior, Wisconsin — With the lifting of pandemic restrictions, Superior Water, Light and Power is ready to help customers who fell behind on their electric, water or natural gas bills because of economic challenges in the past year.

SWL&P offers a variety of payment plans and customers should call SWL&P at 1-800-227-7957 or 715-394-2200 to learn more about their options. Customers who already are on a payment plan are encouraged to call SWL&P to verify that their plan remains active.

SWL&P has also proposed a new payment option, pending approval from the Public Service Commission of Wisconsin (PSCW), that offers additional resources for customers facing financial hardship because of the pandemic. Details regarding the new payment option will be shared with customers after PSCW final approval.

The company will begin sending out disconnection notices for nonpayment in mid-July and resume disconnections in August. Customers who receive a disconnection notice should contact SWL&P as soon as possible to avoid service disruption.

“Customers who are struggling to pay or have fallen behind on their electric, water or natural gas bill should call us to find out if they’re eligible to set up a payment plan,” said Rob Sandstrom, SWL&P president. “We want to make sure customers are able to connect with available resources and find the best option for avoiding any disruption of their electric, water or natural gas service. We’re here to help.”

In addition to the payment arrangements offered by SWL&P, Energy Assistance Program dollars are available in Wisconsin, including additional federal dollars through the American Rescue Plan passed by Congress in March. Eligible residential customers are encouraged to apply for assistance or refer a family member or friend to these financial resources. Even if customers have applied before, additional dollars may be available. Call 1-800-506-5596 or visit https://www.benefits.gov/benefit/1397 to learn more about energy assistance.

In March 2020 Superior Water, Light and Power suspended residential and commercial disconnections. Like other Wisconsin utilities, the company now is transitioning to normal operations, including the resumption of collection activities.


Superior Water, Light and Power provides electricity, water and natural gas in the city of Superior and adjacent areas in northwestern Wisconsin. The company has served the area since 1889 and provides services to approximately 15,000 electric customers, 13,000 natural gas customers and 10,000 water customers. More information can be found at www.swlp.com.

The statements contained in this release and statements that ALLETE may make orally in connection with this release that are not historical facts, are forward-looking statements. Actual results may differ materially from those projected in the forward-looking statements. These forward-looking statements involve risks and uncertainties and investors are directed to the risks discussed in documents filed by ALLETE with the Securities and Exchange Commission.