Frequently Asked Questions

The following frequently asked questions may help you prepare for the installation of a new service or may answer your questions in general. If you have other questions, please call SWL&P at 715-394-2200.

 

Who do I contact for my building or remodeling questions?
For residential construction call 715-395-6227; for commercial projects call 715-395-6226.

How much advance notice is required when applying for new service?
It is important that you apply for new service at least three weeks before you are ready to finalize your plans.

Where is the best location for my Electric, Gas and Water meters?
Meter locations must be pre-approved. A Company representative will work with you to determine meter locations.

Are there any energy rebates or incentives for remodeling or new construction?
For information on rebates and incentives contact Wisconsin Focus on Energy or call 1-800-762-7077.

Do I need an electric and/or gas inspection of my installation before the meter is set?
All new services require inspection. There is one inspection process within the City of Superior and another for other areas. Contact SWL&P for details.

Is it permissible to run my electric and/or gas service across my neighbor’s property?
There may be a number of options to provide service to your property. As you work with a Company representative on your project the options will be discussed with you.

What do I do if I’m remodeling my house and the meter is in the way?
Contact us and a Company representative will work with you to determine how best to meet your needs.

Does SWL&P cut trees that are interfering with my service wires?
SWL&P does not cut trees on customer property. If you have concerns about your electric service contact us and we will arrange to have one of our service personnel meet with you to discuss your situation.

Can I convert my overhead electric service to underground?
In some situations it may be possible to convert an existing overhead electric service to underground. Special rules and regulations apply. To find out if your service can be converted call 395-6227 for residential and 395-6226 for commercial buildings.

If I need to dig on my property, who do I contact to locate the utilities?

  • Whether you're planning construction, gardening, landscaping, fencing or any type of digging around your home, you must call Wisconsin’s Diggers Hotline to locate buried electric, natural gas, telephone or utility lines.
  • Coming in contact with utility lines can be extremely dangerous or fatal. Repairs to damaged lines can be costly.
  • Contact Diggers Hotline by phone or online at least three working days prior to the start of digging.
  • Some lines on your property may not be utility-owned. These are considered private facilities. You are responsible for these private utility lines. Utilities will usually not mark these lines. Private lines include those running from the meter pedestal to a house, a power line to a garage, gas lines to a grill or pool heater, or LP lines.